Cancellation & Refunds

Sign in, open the booking from your account, and use Request cancellation. Your seat stays held and counted — not released to anyone else — until a team member reviews the request.

If you can't get into your account, email hello@vibenestsocial.com from the address you booked with, with your ticket code.

Whether a refund comes with an approved cancellation depends on how much notice you gave us — measured from when you asked, not from whenever we get to reviewing it. Inside 12 hours we've already committed on your behalf — venue numbers, turf slots, food counts, host planning. Those costs don't come back to us, so we can't pass a refund back to you.

That said, life happens. If you're in a genuinely difficult spot — illness, an emergency, something outside your control — write to us. We'd rather sort it out case by case than hide behind a rule.

If we cancel an event, or move it far enough that it's effectively a different plan, you choose: a full refund, or your spot on another date.

We'll contact you by email, and we'll process refunds without you having to ask.

What we can't cover is what you spent getting there — travel, taxis, or time off. That's set out in our Terms of Service.

Nothing was charged, so there's nothing to refund. Please still cancel if you can't make it — a free seat you're not using is a seat someone else wanted.

A waitlist request isn't a booking and isn't charged. If a seat opens up we'll contact you before taking any payment.

A paid membership bills monthly. Cancel from your account any time — this is instant and self-serve, unlike an event booking's cancellation request, because there's no seat to release or hold for anyone else.

Cancelling stops future billing but doesn't refund the period you've already paid for: perks stay active at the end of the current billing period, with no prorated refund for the unused part of that period.

A failed renewal charge doesn't cancel your membership automatically — we'll retry and let you know if it keeps failing.

Nothing about a cancellation is automatic. A person on our team reviews your request, decides whether it's approved, and only then is the ticket actually cancelled and the seat freed — the same review that decides the refund. That's deliberate: releasing a seat someone else wanted, and money leaving an account, should both be decisions someone is accountable for, not something a button does on its own.

Once a request is approved, the money is returned within 5–7 working days. It comes back to the original payment method — we can't redirect it elsewhere, which is a fraud protection, not an inconvenience we've chosen.

Once your bank has it, the timing is theirs; card refunds sometimes take a further cycle to appear on a statement.

If someone is removed from an event for breaching our Code of Conduct, their ticket isn't refunded. We're clear about this up front because it should never come as a surprise.

If they've also damaged the venue or someone's property, or caused us a cost, fine, or claim, that's on top of the lost ticket — it's owed separately, and we will pursue it.

Email hello@vibenestsocial.com. We'll acknowledge within 2 working days and aim to close it out within 15 days. Please give us the chance to fix it before raising a dispute with your bank — it's almost always faster.